What number and address do I send moments to?
Text +1 (855) 262-3742, or email capture@in.lifelately.app. Photos work in both. You can also set up your own personal capture address in the app under Settings › Capture address.
Who can send moments to my account?
Texts from your own phone number, and emails from your account email or a trusted sender you've verified in Settings › Trusted senders. Anything else is ignored.
Why didn't a photo show up in Proposed?
Proposed skips photos that are already in a moment, and ones you've dismissed. It also needs access to your photos: check Settings › LifeLately › Photos on your iPhone.
My photos or video won't load or upload.
Photos kept only in iCloud have to download first; open them once in the Photos app, then try again. Videos upload in the background and retry on a weak signal, so keep LifeLately open until it finishes.
Why is a keepsake locked?
Each keepsake unlocks once the experience has enough to tell: more moments, or a few more words on them. The keepsake's card says what it needs.
Does someone need an account to see what I share?
No. A published keepsake's link opens in any browser, and a moment you send arrives as ordinary photos and text.
I forgot my password, or changed my phone number.
Tap Forgot password? on the sign-in screen in the app. To change your number, go to Settings › Password & phone.
How do I turn off notifications or reminders?
Settings › Notifications for each kind of notification, and Settings › Reminders for your daily reminder.
Is LifeLately on Android or the web?
Not yet. LifeLately is in a small beta on iPhone. Join the waitlist below and we'll let you know when there's room.
Still stuck?
Email support@lifelately.app and a real person will get back to you.
Start keeping the moments that matter.
Join the waitlist and we’ll let you know when there’s room in the beta.